GENERAL

​What are DonationPoints(DP)/XTC Points?

DP/XTC Points are the universal currency used to purchase items

in the item mall.

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​What does Free2Play really mean? Is there a catch?

There is NO catch whatsoever! You can play Shaiya XTC for free for as long as you like.

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​Do I have to pay anything?

Shaiya XTC is free to join and free to use. Our server can be downloaded for free and played for free. While we do offer many optional services and products, using the site costs you nothing and you only pay for what you want!

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SIGN-UP

​How do I sign up for Shaiya XTC?

To sign up for Shaiya XTC, browse to the following URL: http://shaiyaxtc.wix.com/shaiyaxtc#!registration/cmp5

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ITEM MALL

I can't make a purchase. What's wrong?

Check to make sure you have enough DP/XTC Points to complete the transaction. If you have enough, but are still unable to complete your purchase, please contact the Shaiya XTC Support.

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How do I make purchases for Shaiya XTC using the Item Mall?

Once in the Item Mall, you will then see a list of variety of options and items that you can purchase.

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What is the Item Mall?

The Item Mall is a convenient section in your account, and within that section you can make a variety of purchases:
In Shaiya XTC game items can be purchased through the in-game mall.​

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How do I purchase DP/XTC Points?

Select the amount of DP/XTC Points you would like to purchase and your desired payment method.

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Where do I purchase DP/XTC Points?

http://shaiyaxtc.wix.com/shaiyaxtc#!donation/c22v5

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What exactly can I buy with DP/XTC Points?

There are a variety of options, depending on game title. With DP/XTC Points, you get the following; game items to be purchased through the in-game mall.

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What are DP/XTC Points?

DP/XTC Points, sometimes just called “Points”, are the currency of Shaiya XTC. With this one currency, you can make a variety of purchases for Shaiya XTC.

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BILLING

​When am I billed for a purchase?

You are billed at the time of purchase.

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Why am i receiving a fault message when i'm trying to effect a purchase with PayPal?

If you obtaining a PayPal defect report/fault message it is judicious to first of all to empty Cache,Cookies and the History of your browser.
In case if you don't know how it works, approach to the Help performance of your browser.

Further cause for a fault message may be besides that PayPal isn't capable to establish communication to your bank.
There abiding furthermore reasons, nevertheless aren't we familiar with.
If you should obtain a fault message, contact the PayPal customer service.
Certainly you can invariably check out another settlement methods.

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I have bought an item, but i didn't obtain it. What am I to do?

Please establish communication with our Payment customer service and transmit us the subsequent informations, as much as possible :

• Your settlement method
• Your transactional date
• Your transactional amount
• The name of the item, which you bought
• Your transactional-/order-/shopping card-/customer number or rather ID
• The name of the account for you have effected the purchase

Our customer service would be appreciated to help you out.

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Support​

​How do I contact Customer Support?

In order to contact Customer Support, you must create an account for the game that you would like to receive support for. Once you are on the website, click on the “Support” tab. Once you have done that, you will see your choices for submitted a support ticket.

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What type of Support is offered for entirely Free2Play players in Shaiya XTC?

For F2P players, we currently provide assistance on Major Services Issues and Item Mall Issues across all our titles and for Shaiya XTC. For Shaiya XTC issues, we recommend the XTC forums (currently accessed through the websites for the  particular game). In those forum communities, players and staff collaborate with one another to provide tips and hints to enhance game play and support one another.

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What is Customer Support?

Customer Support is a range of services provided to gamers using Shaiya XTC. Our Customer Support department provides solutions and helps players through troubleshooting in order to resolve specific problems.